UPPING THE ANTE: USING RFID AS A COMPETITIVE WEAPON TO FIGHT SHOPLIFTING AND IMPROVE BUSINESS INTELLIGENCE

UPPING THE ANTE: USING RFID AS A COMPETITIVE WEAPON TO FIGHT SHOPLIFTING AND IMPROVE BUSINESS INTELLIGENCE 

David C. Wyld1 and Michael C. Budden2 

1Department of Management, Southeastern Louisiana University, Hammond, LA USA dwyld@selu.edu 2Department of Marketing & Supply Chain Management, Southeastern Louisiana University, Hammond, LA USA mbudden@selu.edu 

 ABSTRACT 

This paper explores how RFID (radio frequency identification) technology can be employed to fight the ever-growing shoplifting problem, estimated to cost the world’s retailers almost $100 billion annually. The paper provides an overview of RFID technology. We then analyze how RFID is beginning to see utilization in-store not just for security, but as a vehicle to improve inventory management and business intelligence as well. This paper demonstrates that RFID is poised to usher in a whole new direction in the fight against retail shrinkage, and we discuss what this visibility will mean for their companies, their employees, and their customers. 

KEYWORDS 

Shoplifting, Retail Security, Loss Prevention, RFID (radio frequency identification) technology, Organized Retail Crime, Business Intelligence  




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