“IT SERVICE MANAGEMENT SYSTEM FOR CENTRAL BANK OF SUDAN”
International Journal of Managing Information Technology (IJMIT) ISSN:0975-5586(Online);0975-5926(Print) http://airccse.org/journal/ijmit/ijmit.html “ IT SERVICE MANAGEMENT SYSTEM FOR CENTRAL BANK OF SUDAN” Elshimaa Badr Eldin Hago1 Maria Emmalyn Asuncion De Vigal Capuno2 And Salah Hassan Malik Ali3 Faculty of Information Technology, Future University Sudan, Khartoum, Sudan ABSTRACT IT Service Management System is an application to implement and manage Information Technology Infrastructure Library (ITIL) best practices framework. This framework aims to align the IT services with the business needs by insuring the quality of services provided to business. This IT service Management system links people, processes and technology within the Central Bank of Sudan as the main site of the project. The Central Bank of Sudan is the main bank that governs Sudan's banks rules and regulations. The bank was formed in 1960 with headquarters located in the ...