Towards Smart Riyadh : Riyadh Wiki Information and Complaining System
Eman Al Helal and Hala Mokhtar
College of Computer and Information Sciences, King Saud University, KSA, Riyadh
ABSTRACT
In the past ten years, the role of citizens to achieve smart city vision is realized and the people-centric
Smart City model has been stressed. In this paper, we propose “Riyadh Wiki Information and Complaining
System” for citizen engagement in Riyadh city in Saudi Arabia. The system follows the crowd sourcing
approach by allowing citizens to act as sources of data to support the government and to improve their city.
It also follows the co-design approach by being an open source platform that allows citizens to cooperate
to build the system and add new services. The system aims at enhancing citizens’ life and solving
governmental issues like transparency, trust, decision-making, and accountability in a cheap way. It is
developed as a web-based wiki system, so it can be used easily by the non-skilled citizens while allowing
skilled citizens to add new features, functionalities, and new services. It supports both Arabic and English
languages and exploits the widespread of social media to attract more citizens. Initial evaluations using eparticipation
assessment, web accessibility and web usability evaluation techniques have been carried out
and the results show the effectiveness of the system.
KEYWORDS
Smart city, Engagement model, Wiki system, Complaint system, Crowd sourcing, Riyadh.
More Details
Comments
Post a Comment