Transforming Service Operations with AI: A Case for Business Value

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Transforming Service Operations with AI: A Case for Business Value

Authors

Harsha Vijayakumar, S.P. Jain School of Global Management, United States

Abstract  

Artificial Intelligence (AI) has rapidly become a critical technology for businesses seeking to improve efficiency and profitability. One area where AI is proving particularly impactful is in service operations management, where it is used to create AI-powered service operations (AIServiceOps) that deliver highvalue services to customers. AIServiceOps involve the use of AI to automate and optimize various business processes, such as customer service, sales, marketing, and supply chain management. The rapid development of Artificial Intelligence has prompted many changes in the field of Information Technology (IT) Service Operations. IT Service Operations are driven by AI, i.e., AIServiceOps. AI has empowered new vitality and addressed many challenges in IT Service Operations. However, there is a literature gap on the Business Value Impact of Artificial intelligence (AI) Powered IT Service Operations. It can help IT build optimized business resilience by creating value in complex and ever-changing environments as product organizations move faster than IT can handle

Keywords

AI-Powered Service Operations (AIServiceOps), Business Value Assessment, IT Service Management, IT Operations Management, and Digital Transformation.

Paper URL

https://aircconline.com/ijmit/V15N2/15223ijmit02.pdf

Volume URL:

https://airccse.org/journal/ijmit/vol15.html

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International Journal of Managing Information Technology (IJMIT) -h-index 29

(WJCI Indexed )

https://airccse.org/journal/ijmit/ijmit.html

WJCI Impact Factor : 0.040

ISSN: 0975-5586 (Online); 0975-5926 (Print)

Submission link

https://airccse.com/submissioncs/home.html

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