Critical Success Factors for Implementing an ERP System within University Context: Concepts and Literature Review
International Journal of Managing Information Technology (IJMIT)
ISSN: 0975-5586 (Online); 0975-5926 (Print)
Article:
Critical Success Factors for Implementing an ERP System within University Context: Concepts and Literature Review
Authors
Ashwaq Alqashami And Heba Mohammad, Al-Imam Muhammad Ibn Saud University, Saudi Arabia
Abstract
Nowadays, Information Technology (IT) plays an important role in efficiency and effectiveness of the
organizational performance. As an IT application, Enterprise Resource Planning (ERP) systems is
considered one of the most important IT applications because it enables the organizations to connect and interact with its administrative units in order to manage data and organize internal procedures. Many institutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projects fail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in other sectors. With HEIs’ recent movement to implement ERP systems and the lack of research studies examining successful implementation in HEIs, this paper provides a critical literature review with a special focus on Saudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERP implementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines and useful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will help practitioners to implement them in the Saudi context.
organizational performance. As an IT application, Enterprise Resource Planning (ERP) systems is
considered one of the most important IT applications because it enables the organizations to connect and interact with its administrative units in order to manage data and organize internal procedures. Many institutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projects fail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in other sectors. With HEIs’ recent movement to implement ERP systems and the lack of research studies examining successful implementation in HEIs, this paper provides a critical literature review with a special focus on Saudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERP implementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines and useful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will help practitioners to implement them in the Saudi context.
Keywords
Enterprise Resource Planning (ERP) system, ERP implementation, Critical Success Factors (CSFs),
Higher Education Institutions (HEIs), Higher Education
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