ADOPTION OF MOBILE BANKING IN SAUDI ARABIA: AN EMPIRICAL EVALUATION STUDY
International Journal of Managing Information Technology (IJMIT)
ISSN : 0975-5586 (Online); 0975-5926 (Print)
http://airccse.org/journal/ijmit/ijmit.html
Article Title
ADOPTION OF MOBILE BANKING IN SAUDI ARABIA: AN EMPIRICAL EVALUATION STUDY
Ayman N. Alkhaldi
Management Information systems Department, Community College, University of Hail,
Hail province, Kingdom of Saudi Arabia
ABSTRACT
This study explores the adoption of mobile banking practices in Saudi Arabia. It focuses on the existence of sufficient infrastructure, and the possible challenges that m-banking services may face. Also, discovers the potential opportunities in the country. A sample of banks in Saudi Arabia was surveyed via questionnaire, with a particular focus on the staff in the related IT departments. The findings demonstrate that although m-banking is believed to be important, there is a general lack of awareness, and it is still not widely accepted by the public. M-banking services provided should be easier to use and offer more security to its users. Furthermore,findings reveal that cooperation among the concerned parties is currently not extensive. From this, the researcher recommends that governing regulations and policiesshould be properly identified and put in place, and proposes that banking decision-makers in Saudi Arabia should reevaluate their bank’s strategic plans.
KEYWORDS
Information and Communication Technology, Banking Technology, Mobile Banking, Banking Services, Saudi Arabia
ORIGINAL SOURCE LINK: http://aircconline.com/ijmit/V8N2/8216ijmit01.pdf
http://airccse.org/journal/ijmit/vol8.html
ADOPTION OF MOBILE BANKING IN SAUDI ARABIA: AN EMPIRICAL EVALUATION STUDY
Ayman N. Alkhaldi
Management Information systems Department, Community College, University of Hail,
Hail province, Kingdom of Saudi Arabia
ABSTRACT
This study explores the adoption of mobile banking practices in Saudi Arabia. It focuses on the existence of sufficient infrastructure, and the possible challenges that m-banking services may face. Also, discovers the potential opportunities in the country. A sample of banks in Saudi Arabia was surveyed via questionnaire, with a particular focus on the staff in the related IT departments. The findings demonstrate that although m-banking is believed to be important, there is a general lack of awareness, and it is still not widely accepted by the public. M-banking services provided should be easier to use and offer more security to its users. Furthermore,findings reveal that cooperation among the concerned parties is currently not extensive. From this, the researcher recommends that governing regulations and policiesshould be properly identified and put in place, and proposes that banking decision-makers in Saudi Arabia should reevaluate their bank’s strategic plans.
KEYWORDS
Information and Communication Technology, Banking Technology, Mobile Banking, Banking Services, Saudi Arabia
ORIGINAL SOURCE LINK: http://aircconline.com/ijmit/V8N2/8216ijmit01.pdf
http://airccse.org/journal/ijmit/vol8.html
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