Critical Success Factors for Implementing an ERP System within University Context: Concepts and Literature Review

Ashwaq AlQashami and Heba Mohammad Al-Imam Muhammad Ibn Saud University, College of Computer and Information Sciences, Information Systems Department, Riyadh, Saudi Arabia 

ABSTRACT 

Nowadays, Information Technology (IT) plays an important role in efficiency and effectiveness of the organizational performance. As an IT application, Enterprise Resource Planning (ERP) systems is considered one of the most important IT applications because it enables the organizations to connect and interact with its administrative units in order to manage data and organize internal procedures. Many institutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projects fail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in other sectors. With HEIs’ recent movement to implement ERP systems and the lack of research studies examining successful implementation in HEIs, this paper provides a critical literature review with a special focus on Saudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERP implementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines and useful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will help practitioners to implement them in the Saudi context. 

KEYWORDS

Enterprise Resource Planning (ERP) system, ERP implementation, Critical Success Factors (CSFs), Higher Education Institutions (HEIs), Higher Education 

MORE DETAILS

http://aircconline.com/ijmit/V7N4/7415ijmit01.pdf

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