International Journal of Managing Information Technology (IJMIT) ISSN: 0975-5586 (Online); 0975-5926 (Print) http://airccse.org/journal/ijmit/ijmit.html Article: Decision Support for E-Governance: A Text Mining Approach Authors G. Koteswara Rao and Shubhamoy Dey, Indian Institute of Management-Indore, India Abstract Information and communication technology has the capability to improve the process by which governments involve citizens in formulating public policy and public projects. Even though much of government regulations may now be in digital form (and often available online), due to their complexity and diversity, identifying the ones relevant to a particular context is a non-trivial task. Similarly, with the advent of a number of electronic online forums, social networking sites and blogs, the opportunity of gathering citizens’ petitions and stakeholders’ views on government policy and proposals has increased greatly, but the volume and the complexity of analyzing un...