ROLES OF E-SERVICE IN ECONOMIC DEVELOPMENT, CASE STUDY OF NIGERIA, A LOWER-MIDDLE INCOME COUNTRY
Kazeem Oluwakemi Oseni and Dr. Kate Dingley University of Portsmouth, Portsmouth, United Kingdom Abstract E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately, but as one progresses the other moves forward. Having a new technology like E-service opens new opportunities for government, private and public sectors. Despite the fact that the new technology will not be without a hindrance, the overall benefits of using outweigh its lapses. Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a need to sustain the new status as top economy in Africa. There are many unresolved problems like corruption. This leads to a slow movement of files in offices, embezzlement, electi...